Operator Scheme

The Van Excellence Operator Accreditation Scheme is centred around the Van Excellence Code and provides operators with the opportunity to demonstrate their commitment to safer, more efficient and sustainable van fleets.

What are the benefits of certification?

  • Provides confidence to you and your clients that your operation is compliant with current legislation and best practice
  • Reduces corporate and operational risk
  • Realises cost savings through adopting best practice procedures
  • Improves operational efficiency with increased driver competence
  • Promotes industry and customer recognition

All sucessfully certified operators will:

  • receive a Certificate of Excellence 
  • be able to use the Van Excellence logo on their comapny stationery
  • have the option to display the Van Excellence vehicle logo on all their vans (subject to an additional cost)
  • be added to the list of certified operators on the Van Excellence website
  • be added to the Van Excellence Hall of Fame as published in the annual Van Report

Who is certification for?

Van Excellence is open to all van operators regardless of type or size of operation. However Van Excellence offer a Small Fleet Programme for van operations of less than 10 vehicles, designed to ensure your certification is achieved in the best way for you. Operators may seek certification for their whole organisation or for specific divisions/operations; for example a local authority may opt to seek certification for its Parks Department but not its Direct Labour Division. Similarly, a national operator could choose to accredit each of its regional operations separately. Please note there will be an audit fee for each division requiring certification.

What is involved in the process?

Preparation

To ensure all operators get the most out of our scheme, we recommend that you are fully aware of all the standards as laid out in our extended Van Excellence Standards guidance. These will be sent to you on registration of your interest. In addition we would advise that you get the necessary suport and information as laid out in our Getting Started guide.

Certification

Van Excellence requires operators seeking certification to pass a procedural audit. This initial audit must be performed as soon as is practical but within at least 90 days of your application to join the scheme. Once passed, this certification remains valid for one year from the first audit. We will contact you at least eight weeks ahead of the anniversary date to arrange for re-certification. 

Should operators fail to reach the required standard during this process, FTA will provide feedback on the areas of non-compliance and advice on how the required standards can be achieved. Unsuccessful applicants may select to undergo a re-audit on those failing items within 90 days of the first audit. If this is also unsuccessful, the Governance Group may, in the light of exceptional circumstances, allow for a final re-audit within a further 90 days of the second audit.

Upon sucessful completion of the audit, you will receive an audit report and details of the benefits you will now receive.

Further information

Is the Van Excellence scheme right for me? Take our quick online survey and we can run through your results with you in order to assess if this is right for your organisation plus tailored advice for your best options for getting you started in the process.

To obtain further information plus our full Van Excellence Standards document please register your interest.

Read through our case study to hear from the AA on their experience of Operator Certification.

Please contact us, should you have any further queries.